A corollary to properly framing a question is to examine our underlying assumptions around all that’s involved, which also takes stepping back from the situation we’re examining. All of our knowledge is got at second hand — for instance, “God” never came down, took up pen & wrote anything, & history is accepted as true, yet we cannot know if it is— it’s helpful to realize that all the mind is immersed in relativity. The same situation can be viewed in almost endless ways, none of which can be considered absolute truth.
As long as we have different definitions for words, different beliefs & understandings, we can’t expect to find one, mutually agreed-upon answer to anything. What John takes to be a solution to a problem may appear to Marie as useless. She may regard the problem of John as an actual benefit, not at all problematic.
Then too, the current solution to a problem may not work later on, once new discoveries emerge. Since nothing is ever locked down & permanent, you are right that how we frame our questions, how we cast what we perceive as problems, becomes more important & more relevant in life than whatever solutions anyone brings forth. 😆
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